Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In

Introducing the Scheduler: Customers can now schedule time with a support engineer, directly in the Customer Portal. Learn how.

Having trouble logging in?

  • Create your account
  • Reset your password via the "Need help signing in" link on the Sign In page.
  • Customer Portal FAQs
Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Back to Basics: Maintaining Cloud Migration Oversight While Navigating the New Normal
On the fifth and final installment of our Remote Work Readiness Series, Rapid7 taps industry insiders for what the future of security leadership might look like as we enter the next phase. From successful cloud journeys to the benefits of user- and service-based security controls, get their take on everything...
Rapid7
Jun 24, 2020
Read More
Increasing Visibility in Changing Threat Environments: A Conversation With Anthony Edwards
We recently interviewed Anthony Edwards, Director of Security Operations for Hilltop Holdings, who shared problem-solving insights for our evolving security landscape. Read on for what he had to say: Q: What makes securing your sector unique? A: The financial services sector is constantly targeted for...
Lauren Taylor
Jun 23, 2020
Read More
Advancements in Vulnerability Reporting in the Post-PGP Era: A Conversation with Art Manion
On this week’s episode of Security Nation, Art Manion of the CERT Coordination Center gets us up to speed on the latest in vulnerability analysis and management. Learn about the new VINCE rollout, delve into network topology trade-offs, and discover why PGP is quickly becoming obsolete. <!--kg-card-begin:...
Bri Hand
Jun 22, 2020
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.

Launch Portal