For Customers

Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In

Having trouble logging in?

  • Create your account
  • Reset your password via the "Need help signing in" link on the Sign In page.
  • Customer Portal FAQs
Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

NICER Protocol Deep Dive: Internet Exposure of Redis
Welcome to the NICER Protocol Deep Dive blog series! When we started researching what all was out on the internet way back in January, we had no idea we'd end up with a hefty, 137-page tome of a research report. The sheer length of such a thing might put off folks who might otherwise learn a thing or...
Tod Beardsley
Nov 30, 2020
Read More
Metasploit Wrap-Up
Exploiting weak configurations Community contributor Graeme Robinson added two modules targeting insecurely configured API's, both of which lead to remote code execution. The first module exploits a lack of access control in Apache NiFi, which allows for the creation of an ExecuteProcess processor to...
Christophe De La Fuente
Nov 27, 2020
Read More
CVE-2020-7378: OpenCRX Unverified Password Change (FIXED)
OpenCRX version 4.30 and version 5.0-20200717 suffers from an unverified password change vulnerability, which is an instance of CWE-620. This vulnerability has a CVSSv3 score of 9.1, which is usually CRITICAL, since it effectively allows anyone who can connect to the OpenCRX server to change the password...
Tod Beardsley
Nov 24, 2020
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.

Launch Portal